Last Updated: January 2024
Our Shipping & Returns Philosophy
At Fair Harbor, we’re all about making your shopping experience as effortless as finding your perfect inseam length. Whether you’re looking for our signature 5″ inseam shorts or our comfortable 10″ options, we want every aspect of your journey with us to be smooth sailing.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | FREE (on orders over $50) | 15-25 business days after shipment | EMS |
Global Shipping Note: We ship worldwide! However, please note that we currently cannot ship to certain Asian countries and remote locations. International customers may be subject to customs fees and import duties, which are the responsibility of the recipient.
Returns & Exchanges
Return Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you plenty of time to try on your swimwear and ensure you’ve found your perfect fit.
⚠️ Non-Returnable Items
For hygiene and health safety reasons, the following items cannot be returned or exchanged:
- Boxer Briefs (intimate apparel)
- All Accessories
Please choose these items carefully as we cannot accept returns on these products.
Return Conditions
To be eligible for a return or exchange, your item must meet the following conditions:
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached
- Items must be in their original packaging
- Proof of purchase (order number) is required
Step-by-Step Return Process
Step 1: Submit Your Return Request
Complete the Return Request Form below and email it to our customer service team at [email protected] within 15 days of receiving your order.
Step 2: Wait for Approval
Our team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.
Step 3: Package Your Items
Securely package your items in their original condition and include:
- Items with all original tags attached
- Original packaging
- Copy of your order confirmation or packing slip
- Return Authorization Number clearly visible on the outside
Step 4: Ship Your Return
Ship your package to our returns address using a trackable shipping method:
Fair Harbor Returns
12546 West Montebello Avenue
Litchfield Park, US 85340
Important: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Information
Refund Processing Timeline
- Once we receive your return, please allow 3-5 business days for processing
- Refunds will be issued to your original payment method
- You should see the refund in your account within 7-10 business days after processing
Refund Methods
| Payment Method | Refund Destination |
|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | Refunded to original card |
| PayPal | Refunded to your PayPal account |
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs for your new item.
Return & Exchange Request Form
Copy and paste this template into your email to [email protected]
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Fair Harbor Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Customer Name: [Your Full Name]
Item(s) for Return/Exchange:
Product Name: [Product Name]
Size: [Size]
Inseam Length: [5″, 6″, 7″, 8″, or 10″]
Color: [Color]
Quantity: [Number of Items]
Reason for Return/Exchange:
[Please specify: Wrong Size, Wrong Color, Damaged Item, Not as Expected, Other]
Exchange Preference (if applicable):
Desired Size: [New Size]
Desired Color: [New Color]
Desired Inseam: [New Inseam Length]
Contact Information:
Email: [Your Email Address]
Phone: [Your Phone Number]
I confirm that the item(s) are unworn, unwashed, and have all original tags attached.
Thank you for your assistance,
[Your Name]
Need Help?
Our customer service crew is here to assist you with any questions about shipping, returns, or exchanges!
Email: [email protected]
Address: 12546 West Montebello Avenue, Litchfield Park, US 85340
We typically respond within 1-2 business days.
Thank you for choosing Fair Harbor!